Customer Success Director

6 days ago


Midrand, Gauteng, South Africa Cell C Full time

About the Opportunity

This is an exciting opportunity for a senior-level professional to join our team as a Customer Success Director. In this role, you will be responsible for ensuring the success of our MVNO partners by providing them with exceptional customer service and support.

The ideal candidate will have 7-8 years of overall relevant experience, including at least 3 years of management experience in managing resources and project teams. You should also have a Bachelor's degree in Business Management/Administration/Finance/Sales or a related field.

Key Responsibilities

  • Identify at-risk clients, resolve conflicts, and advise them until they achieve success
  • Partner with streams contributing to MVNO accounts to define strategic plans
  • Monitor assigned MVNO change requests to ensure compliance with change management processes
  • Ensure sound technical product knowledge to execute requirements

About the Culture

We value collaboration, innovation, and customer-centricity, and are committed to creating a work environment that is inclusive and supportive of all employees. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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