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Product Success Manager

1 week ago

Midrand, Gauteng, South Africa Adapt IT (Pty) Ltd Full time
Job Summary

We are seeking an experienced Service Delivery & Product Manager to join our team. In this role, you will be responsible for managing client relationships, driving business growth, and delivering exceptional customer experiences. If you have a proven track record in customer-focused roles and a passion for innovation, we encourage you to apply.

Main Duties
  1. Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  2. Drive business growth by implementing strategies to increase product adoption, customer retention, and revenue.
  3. Collaborate with cross-functional teams to ensure seamless project execution and delivery.

Additional Duties:

  1. Lead and manage a team of success consultants, empowering them to deliver exceptional value to MNO end clients.
  2. Communicate SLA status and performance reports to internal and external stakeholders.