Laboratory Operations Manager

6 days ago


Nelspruit, Mpumalanga, South Africa SGS Full time
Job Overview

The Laboratory Operations Manager at SGS is responsible for planning, organizing, leading, and controlling the operations and functions of the Londani Laboratory. This role supports the Mpumalanga Manager in meeting business objectives and ensuring compliance with company policies and business guidelines.

Key Responsibilities
  • Plan, organize, lead, and control laboratory operations to ensure efficient and effective delivery of services.
  • Manage and monitor operational performance, including revenue and expense control, to meet business objectives.
  • Set annual budget targets in collaboration with the Mpumalanga Manager and ensure alignment with business strategies.
  • Develop and implement pricing policies in conjunction with the Mpumalanga Manager.
  • Ensure adequate manpower resources, equipment, and tools are available for optimal operational efficiency.
  • Effectively manage and continuously improve the quality management system, including certifications and accreditation systems.
  • Control accounts receivable and days sales outstanding (DSO) for laboratory operations.
  • Manage the laboratory fleet and ensure compliance with company policies.
  • Implement and maintain SGS QHSE systems and client-specific safety standards (ISO 17025 & NOSA).
  • Provide technical support and liaison to clients, including proposal coordination and complaint resolution.
  • Stay up-to-date with new trends, developments, and relevant research in the field.
  • Attend meetings as required by clients and perform other reasonable tasks assigned by the direct line manager.
  • Conduct regular meetings with supervisors, support staff, and employees to ensure alignment with business objectives.
  • Meet with clients to discuss service level agreement performance and conduct quarterly client satisfaction surveys.
Requirements
  • Degree or Diploma in Chemistry or Metallurgy.
  • TQMS qualification advantageous.


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