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Relief General Manager

2 months ago

Nelspruit, Mpumalanga, South Africa INTELLISTAFF (PTY) LTD Full time
Job Summary

We are seeking a highly skilled and experienced Relief General Manager to join our team at INTELLISTAFF (PTY) LTD. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our lodge, ensuring seamless delivery of exceptional guest experiences.

Key Responsibilities
  • Leadership and Management
    • Manage and oversee lodge operations, including housekeeping, front office, and food and beverage departments.
    • Lead and motivate staff to deliver exceptional guest experiences.
    • Develop and implement strategies to improve operational efficiency and effectiveness.
  • Financial Management
    • Manage budgets and ensure financial targets are met.
    • Monitor and control costs, including stock control and stock takes.
    • Ensure accurate financial reporting and analysis.
  • Guest Experience
    • Develop and implement strategies to enhance guest satisfaction and loyalty.
    • Ensure high standards of guest service and quality.
    • Monitor and address guest feedback and complaints.
  • Staff Management
    • Recruit, train, and develop staff to meet business needs.
    • Manage staff performance, including disciplinary actions and performance improvement plans.
    • Ensure compliance with company policies and procedures.
  • Reporting and Communication
    • Prepare and present regular reports to management on lodge operations and performance.
    • Communicate effectively with staff, guests, and other stakeholders.
Requirements
  • Qualifications
    • Relevant tertiary qualification in hospitality or a related field.
  • Experience
    • Minimum 5 years' experience in a senior management role in the hospitality industry.
    • Proven track record of success in managing lodge operations and improving guest satisfaction.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
What We Offer
  • Competitive Salary and Benefits
    • Market-related salary and benefits package.
  • Opportunities for Growth and Development
    • Opportunities for career advancement and professional growth.
  • Collaborative and Dynamic Work Environment
    • Collaborative and dynamic work environment with a team of experienced professionals.