Automotive Service Advisor

3 weeks ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

Bosch Umhlanga is seeking a highly skilled and customer-focused Service Advisor to join our dynamic team. As a key point of contact for customers, you will ensure their satisfaction by providing exceptional service and guidance throughout the vehicle service process.

About Us

Bosch Umhlanga is a leading provider of automotive services in South Africa, known for our commitment to quality, reliability, and customer satisfaction. Our team is dedicated to delivering excellent service and ensuring that our customers receive the best possible experience.

Job Description

The Service Advisor role is a critical part of our service delivery process, requiring strong communication skills, attention to detail, and the ability to work effectively with technicians, parts personnel, and customers. Key responsibilities include:

  • Greeting customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
  • Listening attentively to customer concerns, documenting and communicating information accurately.
  • Scheduling appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
  • Consulting with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
  • Coodinating the workflow of vehicles, ensuring timely completion of service and repairs.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent qualification.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in computer systems and software, including automotive service management software.
Salary

R 120,000 per annum (based on market rates in Umhlanga, South Africa).

We offer a competitive salary, as well as opportunities for career growth and development in a dynamic and innovative company.



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