Automotive Service Expert

5 days ago


Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

Overview

Bosch Umhlanga is a leading automotive services provider seeking a skilled Service Advisor to join our team.

Estimated Salary: R250,000 - R350,000 per annum

Job Description

We are looking for a highly motivated and customer-focused individual to provide exceptional service and guidance to customers throughout the vehicle service process. As a Service Advisor, you will be responsible for scheduling appointments, consulting with customers, coordinating the workflow of vehicles, and maintaining organized records of customer interactions and service history.

Key Responsibilities:

  • Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.
  • Listen attentively to customer concerns, documenting and communicating information accurately.
  • Schedule appointments for vehicle maintenance and repairs, considering the availability of technicians and required parts.
  • Consult with customers to identify additional service needs, offering appropriate recommendations and pricing estimates.
  • Collaborate with technicians to explain repair procedures, ensuring clear communication and understanding between customers and the service team.
  • Provide accurate and transparent cost estimates to customers, obtaining necessary approvals before initiating work.
  • Update customers on the progress of their vehicle service, addressing any questions or concerns promptly.
  • Maintain organized records of customer interactions, service history, and vehicle information using relevant software systems.
  • Process payments and invoices accurately, ensuring all financial transactions are handled efficiently.
  • Maintain a clean and organized work environment, adhering to safety and quality standards.
  • Stay up-to-date with industry advancements, manufacturer specifications, and service techniques through ongoing training and professional development.

Requirements

To be successful as a Service Advisor at Bosch Umhlanga, you will need:

  • A high school diploma or equivalent qualification.
  • Previous experience in a customer service role, preferably within the automotive industry.
  • Excellent interpersonal and communication skills, with the ability to build rapport with customers and team members.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Proficiency in computer systems and software, including automotive service management software.
  • A solid understanding of automotive systems and components, as well as general vehicle maintenance.
  • The ability to work in a fast-paced environment and adapt to changing priorities.
  • A customer-centric mindset, with a genuine desire to provide exceptional service.
  • Basic knowledge of financial transactions and invoicing processes.

Preferred Qualifications:

  • Formal automotive service advisor or technician training/certification.
  • Experience working with Bosch automotive products or services.

About Us

Bosch Umhlanga is a leading provider of automotive services, dedicated to delivering exceptional quality and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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