Desktop Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Job Summary

The Desktop Support Analyst will play a crucial role in enabling users with the tools to perform their role within Allan Gray. This position requires a strong passion for technology, excellent problem-solving skills, and the ability to work well under pressure.


Key Responsibilities

§ Provide onsite support for daily incident and service requests resolution.

§ Utilize ISM Tool to complete daily operational tasks in a methodical and timeous manner.

§ Assist with commissioning and decommissioning of machines using SCCM.

§ Support with Desk moves.

§ Be willing to work After Hours on standby support / due to project related tasks.

§ Document procedures and troubleshooting.

§ Package software using SCCM.

§ Image machines (Laptops and Desktop) using SCCM.


Requirements

§ Minimum 5 years of desktop support experience.

§ Technical qualifications advantageous (Microsoft / CompTIA).



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