Operational Team Leader
1 week ago
CMC Global is seeking an experienced Operational Team Leader to join our team. As an Operational Team Leader, you will be responsible for managing the performance of clusters, monitoring and applying corrective measures on performance exceptions, and escalating to the Area Manager for disciplinary or penalty actions.
Key Responsibilities:
- Manage performance objectives of clusters and monitor performance exceptions
- Co-ordinate, manage and control contracted driver availability and schedules
- Conduct daily and weekly compliance checks on drivers and assets
- Provide physical support and issue assets and uniforms to drivers
- Maintain daily face-to-face interaction with independent contractors
- Obtain driver feedback and provide feedback to the business
- Review and make recommendations to improve driver self-service
- Accurately and timeously report in-field incidents and accidents
- Contribute to the continuous improvement of the cluster
Requirements:
- Grade 12 or equivalent at NQF level 4 (essential)
- Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5 (essential)
- Code B Drivers License (essential) + Own reliable own vehicle
- At least 3 years working experience in an operations environment (essential)
- One year experience in supervisory capacity (desirable)
Measures of Success:
- Attainment of key results and output can be measured by:
- Excelling/achievement of daily store KPIs in alignment with customer service level agreement
- Daily contractor headcount management in accordance with weekly roster/shift schedule
- Daily store and driver compliance audits
- Accurate recon on assets/uniforms/campaign or project related articles at all times
Stretch Goal:
- Assist the Area Operations Manager to improve subcontractor retention rate per store
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