Verification Compliance Officer
5 days ago
Betway Group is a leading provider of online gaming services in Africa.
Job DescriptionWe are seeking a highly skilled Verification Specialist to join our team.
The successful candidate will be responsible for:
- Vetting and verifying customer KYC documentation through the prescribed FICA Standard Operating Procedures.
- Reporting any suspicion of fraudulent documents and unusual behavior.
- Ensuring timely document vetting and updating account statuses accordingly.
- Providing excellent customer service while maintaining efficient turnaround times for account queries related to FICA.
- Tracking, reporting, and analyzing the above functions.
- Adhering to SLAs for FICA processes via uploads and email verification.
- Processing contact-center queries within required SLAs.
- Applying knowledge of the Financial Intelligence Centre Amendment Act (FICA).
- Identifying problem areas and taking corrective action for KYC non-compliance.
- Completing all allocated tasks within required SLAs.
This role requires trust and honesty as it involves access to customers' financial details. A credit and criminal record check will be conducted. Qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done.
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Verification Specialist
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