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Compliance Officer

1 week ago

Cape Town, Western Cape, South Africa Mukuru Full time

Mukuru is seeking a highly skilled Mandarin speaker to join its KYC Verifications Team in Cape Town, South Africa. As a KYC Compliance Officer, you will play a critical role in supporting our Chinese corridor and clients.

Working closely with the KYC Verifications Team Lead, your responsibilities will include verifying and validating customer documentation, staying updated on process and regulatory changes, and reporting suspicious activities.

Main Tasks:

  1. Verify and validate customer documentation during account sign-ups
  2. Stay informed about process and regulatory updates
  3. Identify and report suspicious activities on customer accounts
  4. Conduct outbound calls for security checks in assigned corridors
  5. Collaborate with the verification team as needed
  6. Meet daily and monthly performance targets
  7. Provide high-quality customer service
  8. Uphearldthe company brand
  9. Pursue professional growth and development

Requirements:

  • Completion of Grade 12 or equivalent (Essential)
  • Minimum 2 years of KYC experience (Essential)
  • Fluency in Mandarin or other relevant Asian languages (Essential)
  • Familiarity with money transfer processes
  • Awareness of KYC regulations
  • Knowledge of AML and fraud prevention
  • Understanding of KYC rules and processes

Preferred Skills:

  • Computer proficiency
  • Strong typing skills
  • Effective telephone communication
  • Excellent verbal and written communication
  • Organizational and administrative abilities
  • Attention to detail
  • Strong interpersonal and problem-solving skills