Verification Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Betway Group Full time

time left to apply End Date: March 31, 2025 (10 days left to apply)

job requisition id JR9800

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Responsibilities
  1. Vetting and verifying of customer KYC documentation through the prescribed by FICA Standard Operating Procedures.
  2. Report any form of suspicion when dealing with any customer in the form of fraudulent documents and unusual behaviour in respect of the documentation received or the process.
  3. Ensure Documents are timeously vetted, and account statuses updated accordingly.
  4. Ensure good customer service principles are displayed in dealing with customers documentation and efficient turnaround times regarding account queries related to FICA.
  5. Tracking, reporting and analysis of the above listed functions.
  6. Adhere to SLAs in terms of FICA processes via uploads & email verification.
  7. Process contact-centre queries within the required SLA's.
  8. Apply knowledge and understanding of Financial Intelligence Centre Amendment Act (FICA).
  9. Identify problem areas and ensure corrective action is taken investigating occurrences of KYC non-compliance.
  10. Ensuring the execution of all functions and tasks allocated are completed within the required SLA.
  11. Assisting with administrative tasks relative to the ad-hoc operations as assigned by management.

This position requires trust and honesty as it has access to customers' financial details; therefore, a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow

About Us

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1,000+ talented and exceptional people at the forefront of the vast and competitive world.

Betway has become ingrained in African soil, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Whether it's a career in banking and finance, marketing, development or customer care, our people cover a broad range of dedicated specializations, all under one Betway Africa roof.

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