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Compliance Analyst
2 weeks ago
Betway Group is a leading provider of online gaming services in Africa, looking for a highly skilled professional to fill a key role in our organization.
Key Responsibilities and RequirementsThe Verification Specialist will be responsible for:
- Vetting and verifying customer KYC documentation through prescribed procedures.
- Identifying and reporting suspicious activity related to fraudulent documents and unusual behavior.
- Ensuring timely document processing and updating account statuses accordingly.
- Providing excellent customer service while maintaining efficient turnaround times for account queries related to FICA.
- Monitoring and analyzing the above functions.
- Meeting SLA requirements for FICA processes via uploads and email verification.
- Processing contact-center queries within required SLAs.
- Applying knowledge of the Financial Intelligence Centre Amendment Act (FICA).
- Investigating and addressing problem areas related to KYC non-compliance.
- Completing all allocated tasks within required SLAs.
This position requires a high level of integrity and trustworthiness due to its involvement with sensitive customer information.