Automotive Service Consultant

2 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

We are seeking an experienced and detail-oriented Service Advisor to join our team at a well-established automotive repair provider in Johannesburg, Gauteng.

About the Role

This is a permanent position offering a competitive salary of R15 000 basic plus contributions. The ideal candidate will have experience in the automotive industry, a strong knowledge of vehicle repair processes, and a focus on delivering excellent customer service.

Key Responsibilities
  1. Customer Service: Serve as the main point of contact for customers, addressing inquiries, providing repair updates, and ensuring a smooth and positive service experience.
  2. Repair Coordination: Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
  3. Estimate Preparation: Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
  4. Service Scheduling: Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
  5. Software Use: Utilize service management software (e.g., TMS, AUDATEX) to maintain accurate records and manage repair timelines effectively.
  6. Customer Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any outstanding needs or feedback.
Requirements
  • MATRIC OR EQUIVALENT qualification
  • Proven experience as a Service Advisor, preferably in the automotive industry
  • Strong understanding of automotive repair processes, parts, and industry-specific terminology
  • Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous
Kontak Recruitment

We specialize in specific niche fields and welcome all backgrounds without bias. We safeguard applicant information and verify selected candidates. Please note that this advert is not a binding offer, and written offers are based on pre-employment conditions.



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