Automotive Service Operations Manager

2 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

We are seeking an experienced Automotive Service Operations Manager to join our team at Kontak Recruitment. This role is ideal for someone who thrives in a fast-paced environment and can handle multiple responsibilities efficiently.

**Job Summary:**

The ideal candidate will have experience in the automotive industry, a strong knowledge of vehicle repair processes, and a focus on delivering excellent customer service. As a key member of our operations team, you will be responsible for coordinating repairs, communicating with customers, and ensuring a smooth and positive service experience.

**Key Responsibilities:**

  • Coordinate repairs with technicians to ensure timely completion and effective communication with customers.
  • Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
  • Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
  • Utilize service management software to maintain accurate records and manage repair timelines effectively.

**Requirements:**

  • Matric or equivalent qualification.
  • Proven experience as a Service Advisor, preferably in the automotive industry.
  • Strong understanding of automotive repair processes, parts, and industry-specific terminology.
  • Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.

**What We Offer:

Our client offers a competitive salary of R15 000 basic plus contributions per month, making this an attractive opportunity for those looking to advance their careers in the automotive industry.

Kontak Recruitment is an equal opportunities employer, and we welcome applications from candidates of all backgrounds. Our commitment to fairness and transparency ensures that all applicants are assessed based on their qualifications and experience.



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