Service Advisor

6 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

We are seeking an experienced Service Advisor to join our team at a well-established automotive repair provider. Located in Johannesburg, Gauteng, this role offers a competitive salary of R15 000 basic plus contributions.

Key Responsibilities
  • Serve as the main point of contact for customers, addressing inquiries and providing repair updates to ensure a smooth and positive service experience.
  • Work with technicians to relay repair requirements and timelines to customers, ensuring clear communication throughout the repair process.
  • Prepare and communicate service estimates to customers, explaining repair costs and timelines in a clear and friendly manner.
  • Manage and prioritize service appointments, maintaining a steady workflow and optimizing technician schedules.
  • Utilize service management software to maintain accurate records and manage repair timelines effectively.

In order to be successful in this role, you will require:

  • Matric or equivalent qualification.
  • Proven experience as a Service Advisor, preferably in the automotive industry.
  • Strong understanding of automotive repair processes, parts, and industry-specific terminology.
  • Familiarity with service management software (e.g., TMS, AUDATEX) is advantageous.

This is an exciting opportunity for someone who thrives in a fast-paced environment and can handle multiple responsibilities efficiently. If you have a strong passion for delivering excellent customer service and are knowledgeable about vehicle repair processes, we encourage you to apply.



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