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Destination Expert

1 week ago

Johannesburg, Gauteng, South Africa Wildernessdestinations Full time
About the Position

This senior position requires a strong understanding of the inbound travel industry and experience in handling customer relationships.

You will be responsible for designing itineraries around company guidelines and product knowledge, including an excellent knowledge and good geographical understanding of all Southern and East African destinations.

Detailed Responsibilities:

  • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
  • Continuous communication and excellent service delivery to agents at all times.
  • Build relationships with agents based on trust and support, knowing their business trends and guests' needs.
  • Keep Agents' booking information updated in the ARM (likes/dislikes – booking habits etc.).
  • Stay up-to-date with all Wilderness and 3rd party product, as well as technology updates.
  • Streamline operational negotiations by reducing dead beds, waitlist chasing, and maximizing camp operations role.
  • Quote accurately and timeously, keeping in mind our strategic and preferred AP and upsell where possible.
  • Stipulate and utilize applicable specials in the WW and make appropriate notes as required.
  • Work with the Yield team on maximizing out bed nights and margin per booking.

Requirements:

  • Matric certificate – with maths (minimum standard grade or above)
  • Tertiary certificate in Travel & Tourism/hospitality.
  • 4-5 years' experience at a senior level.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.