Travel Consultant

7 days ago


Johannesburg, South Africa MORE Family Collection Full time

The Travel Specialist primary focus will include being a central point for all MORE Family Collection’s internal travel requirements, and liaising with the appointed Travel Management Company, in handling all work-related bookings for MFC staff.

Secondary focus includes travel support and assistance to MFC Journeys and related travel partners.

**Key Focus Areas**

Internal Focus:

- Central reservation hub for internal staff travel.
- Assistance and managing accommodation requirements within the collection for authorised staff travel.
- Car rental and road transfer bookings for all authorised staff transfers.
- Assisting with conferencing and site visit requirements when needed
- Assistance with domestic, regional and international flights where required for staff travel, in conjunction with the travel management company (currently Corporate Traveller)

External Focus:
Assistance and support to MFC Journeys includes, and not limited to:

- Create bookings in all systems including ResRequest & Tourplan
- Third party bookings including flights, airport services, transfers and guests’ experiences
- Quality Control (QC) of quotes and itineraries
- Payment facilitation - for both incoming payments, as well as supplier payments
- Post-sale administration assistance
- Database upkeep and maintenance in accordance with the POPIA act
- Resolving any traveller complaints timeously.
- Any other ad hoc tasks required by manager.

Growth and Learning
- Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
- Travel both locally and regionally when required
- Provide detailed travel feedback to the team with the intention to build on knowledge sharing.

**REQUIREMENTS, QUALIFICATIONS AND SKILLS**
- Matric - Tertiary qualification in Travel and Tourism - Min 5 years’ experience as a travel specialist/consultant
- Proven travel sales ability, with a strong focus on customer service
- Excellent verbal and written communication skills
- Ability to deal with client (staff) & agents in a professional and courteous manner
- Above average computer literacy, have experience working in ResRequest
- Knowledge and of Tourplan in both FIT & Groups modules
- Experience in selling Southern Africa destinations, and East Africa an advantage
- Ability to work under pressure
- Willingness to work after hours and weekend where required
- Ability to work independently, and as part of a team.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it


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