German Language Customer Service Representative
2 weeks ago
• As a customer service representative for RMV Solutions Pty Ltd, you will assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English.
• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence.
• Comprehensive paid training on products and systems is provided, ensuring you have the necessary skills to excel in this role.
• You will have daily interaction with international passengers for inquiries and feedback, and be expected to achieve specific key performance indicators and maintain high client service standards.
• This fast-paced and time-critical call center environment requires flexibility and strong communication skills.
Requirements
• Must have native-level fluency in German, both verbal and written skills required.
• Based in Cape Town.
• Only permanent residents or South African ID holders are eligible.
• Strong computer literacy and technical skills are necessary for success in this role.
• A clean criminal record is required.
• Flexibility to work in shifts is essential.
• Previous customer service experience is advantageous.
Employment Terms:
- Annual Compensation: R200,000 CTC (R16,600 per month)
- Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
- Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
- Training: 4 weeks (Fully Paid)
- Probation Period: 4 months
- Health Insurance Coverage provided by the Company
- On-Site for 15 Weeks, then fully remote work from home
- Work-from-Home after 15 weeks:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)
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