Operational Sales Lead for Telebest

1 week ago


Sandton, South Africa Telebest Full time

We are seeking an experienced Operational Sales Lead to join our team at Telebest. The ideal candidate will have a proven track record in managing contact centre performance, driving sales and operation excellence initiatives, and mitigating risk through performance management.

The successful candidate will be responsible for building a framework with a standard operating model and adhering to required processes, sales and service guidelines. They will also manage contact centre performance across B2C / B2B inbound and B2C outbound programs, assessing the centre's capabilities to reach sales conversion rate / revenues objectives and deliver the required customer experience.

Key responsibilities include:

  • Managing a team of contact centre staff, providing guidance and support to ensure excellent customer service.
  • Developing and implementing strategies to improve sales performance, conversion rates, and revenue growth.
  • Maintaining accurate records of performance metrics, including quality assurance and performance metrics.
  • Collaborating with other departments to ensure alignment and effective communication.

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, as well as a range of benefits, including health insurance, retirement savings plan, and opportunities for professional development.

If you are a motivated and results-driven individual with experience in a similar role, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your qualifications and experience.



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