German Speaking Operations Agent

2 days ago


Cape Town, Western Cape, South Africa Employ Africa Group Full time
Operations & Customer Service Agent - German Speaking

We are seeking a highly skilled and experienced Operations & Customer Service Agent to join our team in South Africa. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.

Key Responsibilities:

  • Driver Management: Onboard new self-employed drivers, ensure compliance, and manage driver availability.
  • Marketplace Bookings: Build routes, allocate bookings, and manage cancellations.
  • Customer Interaction: Handle inbound calls, queries, and disputes.

Requirements:

  • Fluent German language skills (spoken and written) at an advanced level.
  • High level of computer literacy and ability to work 100% remotely.
  • High-speed, reliable internet connection.
  • Ability to work independently and as part of a cross-functional team.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

If you are a motivated and experienced professional looking for a new challenge, please apply now.



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