Senior Desktop Support Specialist
1 week ago
Network Recruitment is seeking a highly skilled and experienced Senior Desktop Support Technician to join our team.
Key Responsibilities:- Provide first-level technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Diagnose and resolve technical problems, both in-person and remotely.
- Install and configure new hardware and software for users, ensuring proper installation and functionality.
- Perform regular maintenance on equipment, including updates, patches, and antivirus installations.
- Train users on software applications, best practices, and IT policies.
- Maintain detailed records of support requests, resolutions, and inventory of IT assets.
- Collaborate with other IT staff to escalate complex issues and implement IT projects.
- Provide excellent customer service, ensuring user satisfaction and effective communication.
- 3+ years' experience in desktop support in a consulting environment.
- Educational background: A diploma or degree in information technology, computer science, or a related field is preferred but not obligatory.
- Technical skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
- Problem-solving skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently.
- Communication skills: Excellent verbal and written communication skills for effective interaction with users.
- Customer-oriented: A service-oriented mindset to assist users in a friendly and professional manner.
- Team player: Ability to work collaboratively with other IT professionals and departments.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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