Senior Desktop Support Specialist
3 weeks ago
We are seeking a highly skilled Desktop Support Technician to join our team at Network Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.
Key Responsibilities- Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely.
- Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality.
- Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations.
- User Training: Educate users on software applications, best practices, and IT policies.
- Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets.
- Network Support: Assist with basic network troubleshooting and connectivity issues.
- Collaboration: Work with other IT staff to escalate complex issues and implement IT projects.
- Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication.
- Qualifications: 3+ years of experience in desktop support in a consulting environment.
- Educational Background: A diploma or degree in Information Technology, Computer Science, or a related field is preferred but not obligatory.
- Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
- Experience: Previous experience in a desktop support role or IT support environment is advantageous.
- Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently.
- Communication Skills: Excellent verbal and written communication skills for effective interaction with users.
- Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner.
- Team Player: Ability to work collaboratively with other IT professionals and departments.
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