Service Delivery Leader for SaaS Operations

Job Title: IT Service Delivery LeaderAbout the Role:The ideal candidate will have a strong background in IT service management and delivery, with experience in leading service delivery reviews, managing SLA adherence, and collaborating with clients and internal stakeholders.Key Responsibilities:Lead service delivery reviews to ensure SLA adherence and...

About the RoleWe are seeking a seasoned Technical Operations Manager to join our team at Parvana. In this role, you will be responsible for managing our SaaS platform's hosting environment, ensuring high availability, performance, and security.Key ResponsibilitiesCollaborate with DevOps and infrastructure teams to maintain and scale our hosting...

About Parvana:Parvana, a company with a strong global presence, is seeking a dedicated professional to oversee the management of its SaaS platform. The ideal candidate will have a proven track record in hosting management, cloud platforms, and customer support. Our company prioritises integrity, unity, and customer satisfaction. We are committed to utilising...

We are seeking a skilled Service Delivery Team Leader to promote social change and empower individuals in the community. The successful candidate will be responsible for supervising social work services and ensuring that they are delivered effectively. This is an exciting opportunity to make a real difference in the lives of people in the Western Cape.In...

About the Role:As a Service Delivery Manager at Parvana, you will be responsible for ensuring the security, availability, and performance of our SaaS hosting environment. This involves proactive management, leading a responsive support desk, and handling escalations effectively. You will also be responsible for establishing monitoring systems, optimising...

The Service Delivery Manager oversees the technical hosting environment and product support desk, ensuring seamless service delivery and high availability. This involves managing infrastructure stability, performance, and security, as well as leading the support desk team to deliver prompt and effective customer support.Key Responsibilities:Manage the...

About Our Client: Our client, a pioneering technology firm, is headquartered in Cape Town and boasts a global presence with 500 employees. This diverse team comprises engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing who thrive on leveraging cutting-edge technology and digitized processes. The company prioritizes...

About Our ClientOur client is a global company with a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing. They prioritize integrity and have a commitment to unity.Key ResponsibilitiesManage the SaaS platform's hosting environment, ensuring high availability, performance, and security while...

About UsAt Parvana, our client is a leading global company with a presence in over 500+ offices, employing a diverse team of engineers, developers, and specialists in various fields.Key Responsibilities Manage the SaaS platform's hosting environment, ensuring high availability, performance, and security while collaborating with DevOps and infrastructure...

Job DescriptionAbout our company:We are a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing who love utilizing cutting-edge tech and digitized processes. We prioritize integrity and have a commitment to unity.Responsibilities:Manage the SaaS platform's hosting environment, ensuring high availability,...

About ParvanaParvana is a global company with 500+ employees, headquartered in Cape Town. We prioritise integrity and have a commitment to unity.About the RoleThis is an exciting opportunity to join our team as a Service Delivery Manager for Cloud Hosting and Customer Experience. You will be responsible for managing our SaaS platform's hosting environment,...

We are seeking a highly experienced Senior Service Delivery Manager to lead our IT Service Management team. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and efficiency. You will collaborate with various stakeholders to develop...

Job SummaryWe are seeking a highly skilled Sales and Service Team Leader to join our team at FirstRand Bank Limited. As a Sales and Service Team Leader, you will be responsible for managing and supporting the sales and service team to ensure they reach targets while adhering to compliance processes and procedures.Key ResponsibilitiesProvide operational...

Service Solutions is a leading retail services provider seeking an experienced Senior Waterfront Retail Leader to join their dynamic team in Waterfront. This exciting opportunity will see you overseeing the daily operations of our Store, ensuring exceptional customer service and driving sales growth through effective management.We are looking for someone...

Job DescriptionAbout our company:Our company, a global leader in technology and innovation, has a diverse team of experts who work together to deliver cutting-edge solutions. We prioritize integrity and have a commitment to excellence.What you will be doing:Act as the main point of contact for client escalations, updates, and hosting inquiries, providing...

About Our ClientOur client is a global company with a diverse team of professionals. They have a strong commitment to integrity and unity, prioritizing the use of cutting-edge technology.Key ResponsibilitiesManage hosting environments for SaaS platforms, ensuring high availability, performance, and security through collaboration with DevOps and...

About UPSWe are a leading logistics company dedicated to delivering packages and providing excellent customer service. Our team is comprised of hardworking individuals who work together to ensure timely and efficient delivery of goods.Job SummaryWe are seeking a Delivery Support Specialist to join our team. In this role, you will assist our drivers with...

Job DescriptionThis role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and...

Our BPO client is seeking an experienced IT Service Delivery specialist to lead their service management:Key Responsibilities:Client Portfolio Management – End-to-end owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal...

Job SummaryWe are seeking a highly skilled Service Delivery Manager to oversee the implementation and operations of IT service management processes. The ideal candidate will possess a relevant degree and ITIL certification, along with at least five years of experience in IT service management within a large-scale environment.About the RoleAs a Service...