BPO Sales Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time

Position Overview:

As a vital member of our team at CallForce, you will be responsible for overseeing a robust outbound sales operation, leading a team of 150 sales professionals to not only meet but exceed established performance benchmarks.

Key Responsibilities:

  • Lead and develop a high-performing outbound sales team, ensuring they are equipped to achieve and surpass campaign goals.
  • Provide ongoing support to Team Leaders through effective coaching, mentorship, and guidance to align with campaign objectives.
  • Utilize strong interpersonal and communication skills to foster and maintain productive relationships with clients, ensuring their expectations and deliverables are consistently met.
  • Collaborate closely with Senior Management to ensure timely and accurate campaign reporting.
  • Implement employee incentive programs aimed at enhancing operational performance.
  • Regularly assess internal systems and processes to identify opportunities for improved efficiency and recommend necessary changes.
  • Ensure adherence to quality control standards and compliance with relevant regulations.
  • Work in partnership with Quality Assurance to maintain high standards of service quality and address any issues promptly.
  • Assist Team Leaders in conducting performance evaluations for agents.
  • Ensure that Team Leaders receive regular performance assessments and constructive feedback to facilitate their professional growth.

Qualifications:

  • A minimum of 3 to 5 years of experience in managing sales campaigns within a BPO setting.
  • Experience in the telecommunications sector is a plus.
  • Proven track record of driving exceptional team performance in sales.
  • Demonstrated leadership skills with a focus on fostering growth and development.

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