BPO Sales Team Lead
2 weeks ago
The role offers you the opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets. You will support Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
Key Responsibilities:
- Build and manage client relationships, manage client expectations, and deliverables through consistent engagement with key stakeholders.
- Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
- Initiate employee incentives to drive performance in the operation.
- Continually review internal systems, procedures, and processes to ensure resource and operational efficiency.
- Oversee quality control and other compliance applicable to the client and local legislation.
Requirements:
- 3 to 5+ years' experience managing a sales campaign within a BPO environment.
- Experience in Telco is an additional advantage.
- Sales track record of building exceptional team performance.
- Dynamic and proven leadership ability to accelerate growth.
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