BPO Sales Trainer

5 days ago


Johannesburg, Gauteng, South Africa CallForce Full time
BPO Sales Trainer Job Description

We are seeking a highly skilled BPO Sales Trainer to join our team at CallForce. As a BPO Sales Trainer, you will be responsible for delivering training programs that improve the sales skills of our agents.

Key Responsibilities:

  • Develop and deliver training programs that meet the needs of our clients and agents
  • Conduct training needs assessments and identify areas for improvement
  • Collaborate with the operations team to ensure seamless transitions between training and incubation
  • Coach agents on observed knowledge and skill gaps
  • Monitor and report on training effectiveness and make recommendations for improvement
  • Stay up-to-date with industry trends and best practices in sales training

Requirements:

  • Minimum 1 year of experience as a sales trainer in the BPO sector
  • Experience in telecommunications industry ideal
  • Outbound sales experience

About CallForce:

CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. We are committed to providing our clients with exceptional service and support.


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