BPO Sales Trainer
5 days ago
We are seeking a highly skilled BPO Sales Trainer to join our team at CallForce. As a BPO Sales Trainer, you will be responsible for delivering training programs that improve the sales skills of our agents.
Key Responsibilities:
- Develop and deliver training programs that meet the needs of our clients and agents
- Conduct training needs assessments and identify areas for improvement
- Collaborate with the operations team to ensure seamless transitions between training and incubation
- Coach agents on observed knowledge and skill gaps
- Monitor and report on training effectiveness and make recommendations for improvement
- Stay up-to-date with industry trends and best practices in sales training
Requirements:
- Minimum 1 year of experience as a sales trainer in the BPO sector
- Experience in telecommunications industry ideal
- Outbound sales experience
About CallForce:
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. We are committed to providing our clients with exceptional service and support.
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