Client Relationship Manager

1 month ago


Cape Town, Western Cape, South Africa Ten Group Full time
About Ten Lifestyle Group

We are a global travel and lifestyle concierge company, delivering unique experiences to our members. Our services include travel, entertainment, dining, and retail benefits for premium financial services and consumer brands.

With 25 years of expertise, we operate in 22 global offices and have partnerships with leading private banks, luxury brands, and technology companies.

About the Role

This is an exciting opportunity for a highly organised and motivated individual to join our Client Services team as a Client Relationship Manager.

As a Client Relationship Manager, you will be responsible for managing client relationships, providing support to account managers, and ensuring that client needs are met. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities
  • Client Management
    • Manage client relationships to ensure satisfaction and retention
    • Communicate effectively with clients to understand their needs and preferences
    • Provide timely and professional service to clients
  • Data Analysis
    • Analyse data to identify trends and opportunities for growth
    • Develop and implement data-driven solutions to improve client experience
  • Project Management
    • Manage projects from start to finish, ensuring timely completion and high-quality results
    • Collaborate with internal stakeholders to achieve project goals
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 2 years of experience in client relationship management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Strong analytical and problem-solving skills
  • Familiarity with MS Office, particularly Excel and PowerPoint
Benefits
  • Competitive salary: R600,000 per annum
  • Hybrid work arrangement (3 days remote work/2 days office work)
  • 20 days annual leave, plus 3 extra days after 3 years of service
  • One-month paid sabbatical after 5 years of service
  • Company contribution towards medical aid
  • Free ICAS Employee Health and Wellness services
  • Access to great travel and entertainment discounts
  • Opportunity to grow within a dynamic and international company
What We Offer

Ten Lifestyle Group is committed to diversity and inclusion. We encourage applications from individuals who share our values and are passionate about delivering exceptional customer experiences.



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