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Customer Experience Specialist
2 months ago
About the Role
We are seeking a skilled professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer experiences by being helpful and sensitive to customer needs, expectations, and providing product solutions.
Key Responsibilities
- Connect with customers by living up to our brand promise of how we can help you at all times.
- Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct yourself in an ethical manner.
- Adhere to the TCF (Treating Customers Fairly) principles in all that you do.
- Identify and sell/cross-sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever-changing business and customer needs.
About Us
FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
