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Maritime Guest Experience Manager

2 weeks ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time

About the Role:

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We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Officer.

In this role, you will be responsible for providing exceptional guest experiences, handling guest inquiries and requests, and maintaining a high level of cleanliness and organization at the guest services desk.

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Your Key Responsibilities:

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  • Provide accurate information on onboard activities, services, and amenities">
  • Handle guest inquiries and requests in a timely and professional manner">
  • Maintain a high level of cleanliness and organization at the guest services desk">
  • Keep track of guest feedback and make recommendations for improvement">
  • Assist with check-in and check-out processes">
  • Conduct daily briefings to inform guests of upcoming events and activities">
  • Respond to emergency situations and follow proper procedures">
  • Uphold company policies and procedures at all times">
  • Act as a point of contact for VIP and special needs guests">