Spa Guest Service Representative

2 weeks ago


Cape Town, Western Cape, South Africa Thecapital Full time
About The Capital Hotels

Our company vision is to create a world-class hospitality experience that exceeds our guests' expectations. We achieve this by investing in our people, processes, and technology.

Job Overview

The Spa Receptionist is responsible for delivering exceptional customer service and ensuring a seamless experience for our guests. This involves managing administrative tasks, resolving issues promptly, and maintaining accurate records.

Key Responsibilities
  • Manage front-desk operations, including checking-in guests and processing payments
  • Respond to client inquiries and resolve issues efficiently
  • Maintain accurate records and reports, including scheduling and inventory management
  • Collaborate with colleagues to achieve business objectives and improve overall guest experience
Essential Requirements

To succeed in this role, you will need:

  • A Matric qualification or similar
  • A hospitality qualification or similar
  • 1-2 years' experience in a receptionist role
  • Strong computer literacy skills, including MS Office and a reputable PMS (Protel)
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Attention to detail and ability to multitask
  • Ability to remain calm under pressure


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