Spa Guest Service Representative
2 weeks ago
Our company vision is to create a world-class hospitality experience that exceeds our guests' expectations. We achieve this by investing in our people, processes, and technology.
Job OverviewThe Spa Receptionist is responsible for delivering exceptional customer service and ensuring a seamless experience for our guests. This involves managing administrative tasks, resolving issues promptly, and maintaining accurate records.
Key Responsibilities- Manage front-desk operations, including checking-in guests and processing payments
- Respond to client inquiries and resolve issues efficiently
- Maintain accurate records and reports, including scheduling and inventory management
- Collaborate with colleagues to achieve business objectives and improve overall guest experience
To succeed in this role, you will need:
- A Matric qualification or similar
- A hospitality qualification or similar
- 1-2 years' experience in a receptionist role
- Strong computer literacy skills, including MS Office and a reputable PMS (Protel)
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Attention to detail and ability to multitask
- Ability to remain calm under pressure
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