Senior Technical Consultant

3 weeks ago

Centurion, Gauteng, South Africa Red Ember Full time
Job Title: Senior Technical Consultant

The Senior Technical Consultant is a key role within Red Ember, responsible for delivering exceptional technical expertise to our clients. This position involves working closely with project managers, payroll and HR consultants, reporting and integration specialists, sales teams, and customer project and IT teams to provide tailored solutions that meet their needs.

The ideal candidate will have a strong background in Sage 300 People and Premier, with experience in deploying and supporting these solutions. They will also possess excellent communication and influencing skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Implement and maintain Sage 300 People and Premier solutions in multiple environments.
  • Assist with upgrades and migrations on various Sage products.
  • Monitor hosting environments and work closely with hosting service providers to troubleshoot issues and ensure compliance with customer SLAs.
  • Provision and maintain databases and application systems.
  • Provide technical support and assistance to internal and external customers.
  • Service monthly technical SLAs for customers.
  • Participate in technical and requirement gathering meetings and calls.
  • Create and maintain documentation for complex designs.
  • Analyze technical feasibility and propose deployment solutions to meet customer requirements.
  • Create and share best practice recommendations with customers to ensure optimal use of the software.
  • Perform technical and security reviews and advise on remediation actions.
  • Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  • Provide telephonic and email support for Sage VIP applications.
  • Log and track cases with follow-up with clients to keep them informed of progress and possible resolution times.
  • Stay up-to-date with relevant Sage 300 People and Premier product-based certifications.
  • Grow the hosting business and assist in migration to a cloud hosting strategy (Azure).
  • Work with IT service providers to maintain test environments.
  • Collaborate with integration and reporting and analytics teams to deploy solutions and troubleshoot issues.
  • Provide regular communication and feedback to users regarding their problems.
  • Complete, diligent, and up-to-date admin, timesheets, and reports handed in on time.
Requirements:
  • Degree-level qualification and/or equivalent.
  • Certification in Sage 300 People.
  • Certification in Sage Premier.
  • Experience in deploying and supporting Sage 300 People ESS and Sage Self-Service (Premier).
  • Experience in managing hosted customer applications (physical server and Azure).
  • Client consulting experience.
  • Knowledge of payroll and/or HR, preferred but not essential.
  • Equivalent IT skills qualifications (MSCA, Cisco, etc.).

Technical Knowledge:

  • Sage 300 People, Premier, and ESS technical expertise.
  • Active Directory (including AAD), OAuth, SAML.
  • DNS & DHCP.
  • Internet Information Services.
  • Azure Cloud Hosting.
  • MS SQL (2008 & higher).
  • SSIS & SSRS.
  • Networking skills.
  • MS Exchange experience.
  • Remote Desktop & VPNs.

Competencies:

  • Excellent communication and influencing skills.
  • Professional acumen.
  • Team player with a passion for work.
  • Multi-tasking and ability to work on multiple projects.
  • Independent thinker and self-starter.
  • Self-motivated and proactive.
  • Service-oriented.
  • Customer and quality-focused.
  • Collaboration with internal and external stakeholders.
  • Time management and ability to meet deadlines.
  • Problem-solving and troubleshooting skills.
  • Assertive and confident.
  • Diplomatic and tactful.
  • Tenacity and drive under pressure.
  • Strong documentation skills.
  • Effective handling of confidential information according to policies and legislation.

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