Business Process Optimization Specialist
7 days ago
At Rand Mutual Admin Services, we are seeking a highly skilled Junior Business Process Engineer to join our team.
About the Role:
We are looking for a talented individual who can assist in creating process design, documenting business processes, and optimizing process management to enhance process efficiency and customer experience.
Key Responsibilities:
- Conduct business process needs analysis to understand process requirements, inputs, handoffs, and outputs of the processes.
- Map processes using approved mapping standards (BPMN) and document process decomposition diagrams.
- Facilitate process design workshops and lead process improvement initiatives.
- Analyze process maps to ensure regulatory, compliance, and operational risk control elements are incorporated.
- Develop and maintain a centralized repository of processes and related artifacts.
- Collaborate with Operations, Customer Servicing, and Quality Assurance teams to develop and implement standard operating procedures.
Requirements:
- Bachelor's Degree in a relevant field such as Industrial Engineering, Business Administration, or Operations Management.
- 3-5 years of experience in process improvement, business analysis, or a related role.
- Certification in Lean, Six Sigma, or other process improvement methodologies is preferred.
- Strong analytical and communication skills, with the ability to develop and implement process improvements.
What We Offer:
At Rand Mutual Admin Services, we offer a competitive salary package, a stable work environment, and opportunities for personal and professional growth.
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