Process Optimization Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Planet10 Full time
Process Optimization Specialist

We are seeking a detail-oriented and proactive Process Optimization Specialist to join our Process Optimization team at Planet10. The successful candidate will assist in:

  • Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
  • Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.

This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.

Key Responsibilities:
  • Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
  • Document current processes using BPMN and UPN process maps.
  • Document detailed Standard Operating Procedures (SOPs) for as-is processes.
  • Validate SOPs with SMEs and Product Owners.
  • Classify and publish SOPs to the Bank's defined repository.
Requirements:
  • Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
  • 0-2 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered).
  • Strong analytical and problem-solving skills.
  • Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and organizational skills.
What We Offer:
  • Opportunity to work in a dynamic and innovative digital banking environment.
  • Chance to grow your career in process optimization and improvement.
  • Collaborative team environment.
  • Continuous learning and development opportunities.


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