Process Optimization Specialist
3 weeks ago
We are seeking a detail-oriented and proactive Process Optimization Specialist to join our Process Optimization team at Planet10. The successful candidate will assist in:
- Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
- Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.
This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.
Key Responsibilities:- Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
- Document current processes using BPMN and UPN process maps.
- Document detailed Standard Operating Procedures (SOPs) for as-is processes.
- Validate SOPs with SMEs and Product Owners.
- Classify and publish SOPs to the Bank's defined repository.
- Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field.
- 0-2 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered).
- Strong analytical and problem-solving skills.
- Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Attention to detail and organizational skills.
- Opportunity to work in a dynamic and innovative digital banking environment.
- Chance to grow your career in process optimization and improvement.
- Collaborative team environment.
- Continuous learning and development opportunities.
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