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Business Process Optimization Expert
2 months ago
As a Business Process Engineer at Rand Mutual Admin Services, you will be responsible for ensuring effective and efficient business processes and optimal integration of processes, people and technology, and to champion and deploy business process improvement methodologies and toolsets across the unit.
Key Responsibilities:- Deliver process improvement initiatives and projects across business units and in conjunction with business managers to deliver efficiencies and benefits to internal and external customers
- Deploy Lean transformations and continuous improvement across the business
- Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation
- Perform business impact analysis in liaison with line managers on any change that is imposed on current operational environment
- Liaise with appropriate stakeholders to identify, assess, and document business process requirements
- Research industry market trends with respect to products, services, process and technology enhancements for suitability and application
- Engage with technology partners for technology related matters- hardware, software, infrastructure and support
- Define process hierarchies across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group
- Assist in the implementation of enhancements and change initiatives, ensuring inputs are provided to changes and changes reflected on process designs and all RMA impacted supporting documentation
- Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
- NQF Level 7: BSc Industrial Engineering Degree
- Lean and Six Sigma Certification (Green Belt/Black Belt/Master Black Belt)
- Business Analysis training advantageous
- 6-8 years experience in Business Process engineering; Process Modelling/Analysis and Design
- Minimum 5 years experience using leading methodologies and processes (e.g. Lean/Six Sigma, DMAIC, TQM, ISO or similar)
- High level computer literacy with the following applications- Microsoft suite, Visio, MiniTab
