Customer Support Specialist
4 days ago
We are seeking a highly skilled and passionate Customer Support Executive to join our team at Salesworx. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through multiple channels, including calls, email, live chat, and social media.
Key Responsibilities:
- Provide quality and passionate customer service through multiple channels
- Resolve customer enquiries quickly and efficiently
- Manage, investigate, and resolve customer complaints where necessary
- Record information accurately into our internal systems
- Assist with additional tasks relating to account management, including payments, client matters, and research
- Work within a fast-paced environment
Requirements:
- Previous experience in a customer-facing role, with Intercom or Zendesk a major plus
- Strong written and verbal communication skills
- Exceptional telephone manner and confident on the phone
- A positive and enthusiastic approach to work
- Passionate about helping our customers and your team
- Organized with high attention to detail
- Flexible and able to multitask efficiently
- Strong IT skills
Advantageous:
- An understanding of ticketing and event management
- University degree
Benefits:
- Basic salary of between R20-R30k depending on experience
- Bonus
- Hybrid environment with office in Cape Town and flexible working hours
- Holiday perks, including a bonus holiday day for every year of service
- Inclusive social culture with regular social events
- Free tickets for events
- Learning and Development budget for personal and professional growth
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