Customer Support Specialist

4 days ago


Cape Town, Western Cape, South Africa Salesworx Full time
Customer Support Executive

We are seeking a highly skilled and passionate Customer Support Executive to join our team at Salesworx. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service through multiple channels, including calls, email, live chat, and social media.

Key Responsibilities:

  • Provide quality and passionate customer service through multiple channels
  • Resolve customer enquiries quickly and efficiently
  • Manage, investigate, and resolve customer complaints where necessary
  • Record information accurately into our internal systems
  • Assist with additional tasks relating to account management, including payments, client matters, and research
  • Work within a fast-paced environment

Requirements:

  • Previous experience in a customer-facing role, with Intercom or Zendesk a major plus
  • Strong written and verbal communication skills
  • Exceptional telephone manner and confident on the phone
  • A positive and enthusiastic approach to work
  • Passionate about helping our customers and your team
  • Organized with high attention to detail
  • Flexible and able to multitask efficiently
  • Strong IT skills

Advantageous:

  • An understanding of ticketing and event management
  • University degree

Benefits:

  • Basic salary of between R20-R30k depending on experience
  • Bonus
  • Hybrid environment with office in Cape Town and flexible working hours
  • Holiday perks, including a bonus holiday day for every year of service
  • Inclusive social culture with regular social events
  • Free tickets for events
  • Learning and Development budget for personal and professional growth


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