Server Support Professional for Data Centre Operations
5 days ago
Job Title: Server Support Professional for Data Centre Operations
Location: Cape Town Area
About the Role:
iLaunch is seeking a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.
Responsibilities:
- Assist with escalations from 1st line support engineers in a timely manner.
- Provide 2nd line data centre support at the server infrastructure level.
- Evaluate incidents and escalate to 3rd line timeously to maintain SLA commitments.
- Perform preventative maintenance tasks, including patch management.
- Regularly update the Service Desk and customers on progress and estimated times to completion.
Requirements:
- Matric or Grade 12 qualification.
- Tertiary qualification: IT Diploma/ Degree coupled with MCSE or equivalent certification is essential.
- A minimum of 5 years experience supporting data centre software and a good understanding of server environments.
- A valid driver's license and own reliable transport.
Compensation: The salary for this role is approximately R550,000 per annum, depending on experience. This figure is based on industry standards and takes into account the location and requirements of the position.
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