Senior Customer Experience Specialist

2 days ago


Pretoria, Gauteng, South Africa MPRTC Full time
Job Title: Senior Customer Experience Specialist

At MPRTC, we are dedicated to delivering exceptional customer service and experience. We are seeking a skilled Aftersales Consultant to join our team and play a key role in ensuring our customers receive the best possible support.

Estimated Salary: $60,000 - $80,000 per annum

About Us:
We pride ourselves on providing top-notch services to our clients, and we are committed to fostering a positive and productive work environment. Our ideal candidate will be passionate about delivering excellent customer experiences and possess strong problem-solving skills.

Key Responsibilities:
- Provide exceptional customer service through prompt and professional communication.
- Resolve complex customer issues efficiently and effectively.
- Collaborate with internal teams to ensure seamless customer support.

Requirements:
- Proven experience in customer-facing roles, preferably in aftersales or similar industries.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to handle challenging situations professionally.
- Proficiency in CRM software and Microsoft Office Suite.

What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative and dynamic work environment.

Contact Information:
Please submit your application, including your resume and cover letter, to express your interest in this exciting opportunity.

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