Customer Service Specialist

4 days ago

Pretoria, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time
Coffee Shop Customer Service Specialist

We are seeking an experienced Customer Service Specialist to join our team at a coffee shop in Pretoria East. The ideal candidate will be friendly, outgoing, and customer-focused, with excellent communication skills and the ability to work effectively in a fast-paced environment.

About the RoleThe Point of Sales Consultant / Administrator is the first point of contact for customers and plays a critical role in providing an exceptional coffee shop experience. This role involves managing customer transactions, ensuring accurate order processing, and assisting in daily administrative tasks to support the smooth operation of the coffee shop.

Key Responsibilities
  • Customer Interaction
    • Greet customers warmly and provide prompt, friendly service.
    • Take customer orders accurately and offer product recommendations or upsells.
    • Address customer inquiries about menu items, ingredients, and daily specials.
    • Handle customer complaints or issues with a positive attitude and escalate if necessary.
  • Point of Sales Operations
    • Operate the POS system to process payments, including cash, card, and digital transactions.
    • Accurately handle cash and ensure register balances at the beginning and end of each shift.
    • Issue receipts and refunds, and ensure accurate transaction records.
    • Maintain knowledge of current promotions, discounts, and loyalty programs.
  • Order Coordination
    • Communicate orders effectively to baristas and kitchen staff to ensure timely preparation.
    • Monitor order status and update customers on any delays or changes.
    • Prepare basic items like brewed coffee or tea when necessary.
  • Administrative Duties
    • Perform end-of-day reporting and assist with daily cash reconciliation.
    • Assist in inventory checks and restocking of supplies at the POS and self-service areas.
    • Maintain cleanliness and organization of the POS area, ensuring it meets hygiene standards.
    • Prepare and distribute customer loyalty cards or promotional materials.
  • Sales Support
    • Actively promote new items, seasonal specials, and daily promotions to increase sales.
    • Gather and record customer feedback to share with management for continuous improvement.
Requirements
  • Experience: Previous experience in a retail or hospitality POS role is preferred.
  • Skills:
    • Strong interpersonal and communication skills.
    • Basic proficiency with POS systems, cash handling, and digital payment methods.
    • High attention to detail and accuracy.
    • Excellent problem-solving skills and the ability to stay calm under pressure.
    • Familiarity with coffee shop products and preparation is a plus.
  • Personal Attributes:
    • Friendly, outgoing, and customer-focused.
    • Reliable, punctual, and able to work flexible hours, including weekends and holidays.
    • Ability to work effectively in a fast-paced environment.
CompensationThe estimated salary for this role is R20,000 - R25,000 per month, depending on experience.

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