Dedicated French Language Support Specialist
1 week ago
About the Role
We are seeking a highly skilled and dedicated French language support specialist to join our team at Black Pen Recruitment. As a representative of our esteemed client, you will be responsible for providing exceptional customer service and support to passengers with pre- and post-flight travel-related queries in French and English languages.
Job Description
This is a full-time/ permanent position located in Gauteng, South Africa, with the opportunity to work remotely from your own home office. You will be required to work 40 hours per week, with rotational shifts Mondays to Sundays, including public holidays as operationally required.
The ideal candidate will have native-level fluency in French, both verbally and written, and must be a permanent resident or holder of a South African ID. A fibre internet connection or fixed stable ADSL line is required, and you will need to provide your own UPS solution during load shedding.
Responsibilities
- Assist passengers with pre- and post-flight departure travel-related queries in customer relations department in French and English languages
- Work on airline reservations systems and handle voice calls in English and French, which may include some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meet specific key performance indicators and meet expected client service levels
Requirements
- Native level fluency in French language: Verbal & Written
- Limited to candidates residing in South Africa
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted)
- Flexibility to work shifts
Benefits
- Fully paid product and systems training provided
- Training duration: 4 weeks
- Probation period: 4 months
Salary Information
We estimate the salary for this role to be around R250,000 - R300,000 per annum, depending on experience and qualifications. This is a competitive salary range for a similar role in the industry.
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