Customer Service Representative

6 days ago


Sandton, South Africa Surgo PTY Ltd Full time
Job Title: Swati Speaking Customer Service Advisor

Surgo PTY Ltd is seeking a highly skilled and motivated Swati Speaking Customer Service Advisor to join our team in Sandton.

Job Summary:

We are looking for a customer-focused individual who can provide exceptional service to our clients via an inbound line. The successful candidate will be responsible for identifying and understanding customer needs, delivering a first-class customer experience, and increasing the profitability of the business.

Key Responsibilities:
  • Answer calls and respond to customer requests in a timely and professional manner
  • Provide customers with product and service information, and resolve customer issues using the in-house operating system
  • Complete call logs and reports, and maintain accurate records
  • Assist irate customers and escalate issues to senior agents or team leaders when necessary
  • Ensure own productivity levels are maintained, and quality standards are met at all times
  • Perform daily administrative functions, and accurately capture required information to various CRM systems
Requirements:
  • Passed Grade 12
  • Fluent in Swati (Read, Write, Speak)
  • Fluent in English (Read, Write, Speak)
  • Proficient in MS Office Suite applications
  • Clear Criminal Record
  • Available immediately
  • Fixed Term Contract
  • Own transport (Advantage)
Working Hours:
  • Monday to Friday: 08:00 to 17:00
  • Every second Saturday: 08:00 to 12:00
Salary:
  • R9000
Location:
  • Sandton

Surgo PTY Ltd is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to maintaining diversity in our appointments and encourage people with disabilities and from other diverse backgrounds to apply.



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