Group AfterSales Field Operations Manager

2 months ago


Sandton, South Africa Profile Personnel Full time
About the Role

We are seeking a highly skilled and experienced Aftersales Field Operations Manager to join our team in the Group Aftersales Department. As a key member of our team, you will be responsible for managing the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters.

Key Responsibilities
  • Determine and set achievable sales targets through external/internal research and dealer consultation to optimize genuine parts.
  • Manage Company Group Africa and the dealer organization to achieve sales results above budget.
  • Develop and coordinate all annual incentives trips for both PARTS and SERVICE Department.
  • Manage field force and Dealers to desired objectives.
  • Provide an avenue for consultation and Dealer interfacing by means of feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre.
  • Coordinate and control all Dealer meetings including sub-committees, roadshows, launch events and individual groups.
  • Monitor and support all Service/Parts Dealer Training, including consultation and appointment of all Service/Parts Managers.
  • Conduct follow-up meetings by calling upon Dealers not achieving agreed results to discuss reasons and actions to reverse the current trends.
  • Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps.
  • Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development.
Requirements
  • Degree in Sales & Marketing Management.
  • 5-8 years post graduate management experience/specialist position in Sales and Marketing area.
  • Good understanding of financial measures and principles/Dealer Network (all Brands preferable).
  • Experience/understanding of advertising business.
  • Forecasting and Target setting experience.
  • Must be computer literate in QMF and MS Office.
  • Detailed knowledge of SAP is a mandatory requirement.
  • Must have excellent negotiation skills.
What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



  • Sandton, South Africa Profile Personnel Full time

    About the RoleThe Group Aftersales Field Operations Manager will play a pivotal role in driving the success of our Aftersales Department. This position requires a seasoned professional with a strong background in sales and marketing management, as well as experience in the Aftersales environment.Key ResponsibilitiesDevelop and implement strategies to...


  • Sandton, South Africa Profile Personnel Full time

    Job Title:Group AfterSales Field Operations ManagerJob Summary:We are seeking a highly skilled and experienced Group AfterSales Field Operations Manager to join our team. The successful candidate will be responsible for managing the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil &...


  • Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is evolving, and we're at the forefront of it. As a Group AfterSales Field Operations Manager, you'll play a crucial role in shaping our strategy and driving results. With a strong focus on customer satisfaction, you'll lead a team of specialists to achieve exceptional parts turnover...


  • Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is changing, and Volkswagen is at the forefront of this transformation. As a Group AfterSales Field Operations Manager, you will play a crucial role in driving the company's success in the South African and Sub-Saharan Region.Key Responsibilities:Determine and set achievable sales...


  • Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is changing, and Volkswagen is at the forefront of this transformation. As a Group AfterSales Field Operations Manager, you will play a crucial role in shaping the company's future by developing new solutions and strategies to drive business growth.Key Responsibilities:Determine and...


  • Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerAbout the Role:The Group AfterSales Field Operations Manager will be responsible for managing the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters. The successful candidate will interface the...


  • Sandton, South Africa Profile Personnel Full time

    Group Aftersales Field Operations Manager The future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is...


  • Sandton, South Africa Profile Personnel Full time

    Group Aftersales Field Operations ManagerThe future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is...


  • Sandton, South Africa Profile Personnel Full time

    Group Aftersales Field Operations ManagerThe future of mobility is changing. What do we contribute to this? Volkswagen produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Electromobility, smart mobility and digital transformation are our core topics for the future. For many millions of people, The company is...


  • Sandton, South Africa Profile Personnel Full time

    Job Title: Group AfterSales Field Operations ManagerThe future of mobility is changing. At Volkswagen, we're at the forefront of this transformation, producing vehicles in 14 countries and delivering them to customers in over 150 markets worldwide. Electromobility, smart mobility, and digital transformation are our core topics for the future. We're looking...


  • Sandton, South Africa Profile Personnel Full time

    Job DescriptionThe future of mobility is changing, and Volkswagen is at the forefront of this transformation. As a Group Aftersales Field Operations Manager, you will play a crucial role in driving the company's success in the South African and Sub-Sahara Region. Key Responsibilities:Determine and set achievable sales targets to optimize genuine parts...


  • Sandton, South Africa Profile Personnel Full time

    About the RoleThe Group AfterSales Field Operations Manager will play a crucial part in achieving the company's objectives for after-sales parts turnover.The ideal candidate will have a proven track record in sales and marketing management, with experience in managing specialist field forces and dealer networks.Key ResponsibilitiesManage the specialist field...


  • Sandton, South Africa Profile Personnel Full time

    Company ProfileProfile Personnel is a leading provider of innovative solutions for the automotive industry. With a strong focus on customer satisfaction and excellence, we strive to deliver top-notch products and services that meet the evolving needs of our clients.Job SummaryWe are seeking a highly skilled and experienced Senior Sales and Marketing Manager...


  • Sandton, South Africa Staff Solutions Full time

    To develop and implement the Group's Aftersales strategy to realise the Group's Aftersales objectives in the South African Market. This involves deriving and implementing strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and loyalty, conquest lost customers...


  • Sandton, South Africa Profile Personnel Full time

    **Brief Role Description** To develop and implement the company's Aftersales strategy to realise the company group Aftersales objectives in South African Market. This involves deriving and implementation strategies geared towards retaining and attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention and...


  • Sandton, South Africa Staff Solutions Full time

    **Possible Tasks within this Role** - Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts Turnover Growth, Dealer Satisfaction) in accordance with the After Sales policies and Business Plan for the Brand in South Africa. - Develop and manage team, operational and network initiatives and targets...


  • Sandton, South Africa Profile Personnel Full time

    Manager of After-Sales Field OperationsThe landscape of transportation is evolving. How do we contribute to this transformation? Our company manufactures vehicles across numerous countries and serves customers in a wide array of markets globally. Key areas of focus include electromobility, intelligent transportation solutions, and digital innovation. For...

  • Sales Analyst

    5 months ago


    Sandton, South Africa Profile Personnel Full time

    A well known** Automotive **client is looking to appoint a** Sales Analyst **for their** Sandton **plant. **_ Type of Position:_** To leverage analytical expertise through reporting and data insights in sales and marketing to optimize strategies, planning, identify and implement growth opportunities to drive Turnover generation in the Planning and Pricing...

  • Sales Analyst

    5 months ago


    Sandton, South Africa Staff Solutions Full time

    **Job Description and Responsibilities** - Support to Planning and Pricing Department - Collation of ONE.Aftetrsales information - Administration of Parts Target Letters to Dealers for sign-off - Championing the ONE. Aftersales KPI dashboard - Analyze complex datasets to extract valuable insights and translate findings into actionable recommendations. -...

  • Sales Analyst

    5 months ago


    Sandton, South Africa Staff Unlimited Recruitment Full time

    **Sales Analyst - Sandton** To leverage analytical expertise through reporting and data insights in sales and marketing to optimize strategies, planning, identify and implement growth opportunities to drive Turnover generation in the Planning and Pricing department of ONE.Aftersales. **Duties include** - Support to Planning and Pricing Department -...