Vodacom Sales Representative

4 weeks ago

Randburg, Gauteng, South Africa iSON Xperiences Full time

Vodacom Sales Representative Job Description

We are seeking a highly motivated and results-driven Vodacom Sales Representative to join our team at iSON Xperiences. As a Vodacom Sales Representative, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products per campaign.

Key Responsibilities:

  • Outbound:
    • Making calls to clients for purposes of sales, payments, updates, offers or renewals or other issues related to our services
    • Responding and listening efficiently and accurately to clients, explaining possible solutions and ensuring that clients feel supported and valued
    • Be attentive to client's mood and perception
    • Strong ability to sell and persuade clients in a non-aggressive, yet assertive manner
    • Ensure high conversion ratios and an on-target QA and tNPS score as set by the client
  • General:
    • Engaging in active listening with callers by confirming or clarifying information and diffusing angry clients, as needed
    • Building lasting relationships with clients and Contact Centre team based on trust and reliability
    • Understanding and striving to meet or exceed our Contact Centre metrics while providing excellent customer service
    • Be professional and polite always
    • Taking part in training and other learning opportunities to expand knowledge of BPO and the Agent role
    • Adhering to iSON Xperiences policies and procedures
    • Escalating customer queries and/or faults that cannot be concluded on first contact, as required
    • Ensuring that customer details are captured accurately
    • Providing relevant information to ensure First Call Resolution

Requirements:

  • Minimum matric or NQF equivalent
  • Management or leadership qualification (i.e. diploma, etc.) an advantage
  • Relevant tertiary qualification advantageous
  • Minimum of 2 year working experience preferred in a Sales environment.

Customer Excellence:

  • Customer excellence is the ability to demonstrate a desire to understand the customers' needs.
  • Provides accurate information to answer customer's questions.
  • Is pleasant, courteous and professional when dealing with internal and external customers.
  • Responds to queries promptly, offering as much information as possible and providing services that customers value.

Behaviors Required:

  • Always be polite and positive whilst interacting with customers.
  • Quickly and effectively solves customer queries / problems.
  • Talks to customers (internal or external) to find out what they want.

Telephone:

  • Reaching out to customers with excellent telephone service, and acting as a support to customers and respond to incoming calls.
  • Creating a delightful customer experience.
  • Able to maintain telephone etiquette to increase customer lifetime value and brand awareness.

Customer Impact:

  • Provides services that consistently sees and preferably exceeds the standards and expectations of internal and external customers.
  • Promoting customer loyalty and delivering excellence.
  • Provides services so that feedback from customers is always positive.

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