Strategic Client Advocate

1 month ago


Johannesburg, Gauteng, South Africa Numata Full time
About the Role

To ensure Numata's continued success, we're seeking an experienced IT Account Manager to lead our client relationships and drive growth.


Key Responsibilities

  • Client Relationship Management: Establish and maintain strong relationships with clients, acting as their trusted advisor for all technology-related matters.
  • Technology Adoption and Client Success: Promote the adoption of technology solutions within the client base to drive business efficiency and productivity.
  • Client Satisfaction and Issue Resolution: Proactively address client concerns, issues, and escalations to ensure a high level of client satisfaction.
  • Account Planning and Growth: Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing client base.

Requirements

  • Bachelor's degree in a relevant field (e.g., IT, Business Administration) or equivalent practical experience.
  • Proven experience in an account management or client-facing role within the IT industry.
  • Strong understanding of technology solutions and their application within businesses.
  • Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and internal teams.
  • Demonstrated ability to drive client satisfaction and foster long-term client relationships.
  • Problem-solving and conflict resolution skills to effectively address client concerns and issues.
  • Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Familiarity with customer relationship management (CRM) software and tools.

Please note that these responsibilities and requirements are subject to change based on the company's needs.


Why Join Us?

At Numata, we offer a dynamic and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional service and driving innovation in the IT industry.



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