Technical Advisor for Mining Solutions
7 days ago
About the Role
As a Senior Customer Success Advisor, you will be responsible for maximizing customer success and value delivery through the following:
- Acting as the trusted advisor for the customer to ensure Hexagon solutions deliver against customer needs.
- Working alongside regional AMs/BDMs to support them during the pre-sale process by defining and scoping technology solutions for mining customers.
- Deliver applicable Customer Success processes and activities to ensure customers obtain maximum value from Hexagon solutions throughout the customer journey.
- Proactively design and deliver Customer Success strategies and Plans to ensure successful adoption of Hexagon solutions.
- Identifying opportunities for product enhancements for customers to gain more value out of Hexagon solutions and communicating back to the Product team.
- Identify opportunities for customers to improve their operations through use of additional Hexagon technologies, referring these opportunities to Account Managers and/or BDMs as cross-sell/up-sell opportunities within a customer account.
About You
You will have 8 years experience in mining related businesses and 5 years experience in Mine Operations and/or Mine Safety. You will also have extensive Project Management or Business Improvement experience in the mining technology space and consultancy/advisory experience in a customer-facing role.
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