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IT Operations Specialist

2 months ago

Pretoria, Gauteng, South Africa Boardroom Appointments Full time
IT Operations Engineer

Boardroom Appointments is seeking a highly skilled IT Operations Engineer to join our team on a 12-month fixed-term contract. As an IT Operations Engineer, you will be responsible for providing IT support for all Company Plants, ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide IT support for all Company Plants, ensuring minimal downtime and optimal system performance.
  • Receive and respond to IT issues related to production, prioritizing and escalating as necessary.
  • Qualify and classify IT incidents, collaborating with stakeholders to resolve issues efficiently.
  • Implement fixes and patches in accordance with user manuals, ensuring compliance and security.
  • Monitor IT system error messages, processing and resolving issues in a timely manner.
  • Provide guidance and support throughout the incident management process, ensuring seamless communication.
  • Initiate the IT escalation process when required, collaborating with senior teams to resolve complex issues.
  • Process email requests and serve as an information channel for management and end-users.
  • Work shifts as part of a team providing 24x7x365 support, ensuring continuous IT operations.
  • Deliver operations support services, leveraging strong analytical and problem-solving skills with high attention to detail.

Requirements:

  • Matric (Grade 12) or equivalent qualification.
  • 2 years of IT-related working experience, with a strong understanding of IT systems and operations.
  • Verbal and written fluency in both English and German, with excellent communication skills.
  • Information technology qualification advantageous but not a pre-requisite.