Debt Management Specialist

4 weeks ago


Centurion, Gauteng, South Africa HR Genie Full time
Job Title: Debt Counsellor

A Debt Counsellor plays a vital role in helping individuals manage their complex debt issues, providing practical and emotional support to achieve financial stability. This role involves negotiating with creditors to find cost-effective solutions for clients who are over-indebted, in accordance with the National Credit Act.

Key Responsibilities:
  • Liaise with clients to understand their initial debt situation and provide guidance on NCA Debt Review regulations.
  • Assess clients' monthly income and expenditure to determine priority payments.
  • Work with clients to create personalized monthly payment plans, adhering to NCA guidelines.
  • Communicate with clients regarding changes in their debt situation and follow up on late payments or paperwork.
  • Liaise with creditors to arrange realistic repayment plans for clients.
  • Manage financial documents and paperwork, ensuring compliance with proposals and COBs.
  • Generate updated draft proposals and final proposals in line with creditor responses.
  • Collaborate with internal departments to ensure successful client applications and debt review finalization.
  • Provide guidance on financial planning, budgeting, and money management to clients.
  • Help clients access relevant benefits and provide legal support and advice, including attending court hearings.
  • Support clients through the bankruptcy process if debts are too large to manage.
  • Update workflow and regulatory systems to align with business operations and regulations.
  • Ensure monthly targets and objectives are met.
Required Qualifications & Experience:

A Registered Debt Counsellor with a Matric/Grade 12 qualification and 2-5 years of experience in a Debt Review environment is required. Knowledge of the National Credit Act, TTA, and PDA is essential. Proficiency in Microsoft Office, particularly Excel, is necessary for reporting and monitoring production statistics.

The ideal candidate must be able to explain the Debt Review process to clients, issue F17.2, declare clients over-indebted, and create proposals in the best interest of both the client and credit provider. A good working knowledge of ALL Plans (MAXIMUS debt counselling system) and the ability to capture Certificates of Balance and Proposal Responses are also required.



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