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Strategic Account Manager

1 week ago

Cape Town, Western Cape, South Africa TMF Group Full time

About This Role

This role involves serving as the primary point of contact for allocated global clients, building strong relationships and ensuring seamless communication across functional teams to deliver exceptional service.

You'll be responsible for managing a portfolio of accounts, overseeing client contracts, and ensuring performance meets KPIs. You'll also handle change requests, resolve escalations, and collaborate with diverse teams to exceed client expectations.

Key Responsibilities:

  • Client Liaison: Serve as the primary point of contact for allocated global clients.
  • Contract Management: Take ownership of client contracts, ensuring relevance in scope, pricing, and delivery models.
  • Service Delivery Ownership: Oversee the end-to-end service and project delivery, ensuring compliance with SLAs.
  • Escalation Management: Lead the resolution of client escalations and delivery issues.