Escalations Resolution Manager

Customer Complaints Resolution Specialist - Lead Generation ExpertWe strive to deliver outstanding customer experiences at the Lead Generation Group. To achieve this objective, we require an experienced Escalations Specialist Lead to handle and resolve escalated client complaints and issues.This role necessitates strong de-escalation techniques and conflict...

Escalation Resolution OfficerWe are seeking an experienced Escalation Resolution Officer to join our team at Lead Generation Group.In this role, you will be responsible for managing and resolving escalated client complaints in a timely and effective manner.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this...

Elevate your career as an Escalations Specialist Lead with Lead Generation Group, where you will lead a team in managing and resolving escalated client complaints and issues.About The RoleYou will be responsible for managing and resolving escalated client complaints and issues, ensuring a high level of customer satisfaction. You will also provide expert...

Job OverviewWe are looking for an experienced Escalations Manager Lead to join our team at the Lead Generation Group.About the RoleThis position involves managing and resolving complex client complaints, utilizing strong leadership skills and excellent communication abilities.Key responsibilities include:Developing strategies to reduce the frequency of...

Escalations Manager Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Complaint HandlerDescriptionThe Lead Generation Group is looking for a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.Job Summary:This role requires strong leadership skills, excellent communication...

Lead Resolution and Compliance OfficerWe are seeking a skilled Compliance Resolution Specialist to join our team at Lead Generation Group.This role involves ensuring compliance with company policies and procedures while resolving client complaints in a timely and effective manner.Your expertise in de-escalation techniques and conflict resolution will be...

Become a key player as an Escalations Specialist Lead with Lead Generation Group, where you will lead a team in managing and resolving escalated client complaints and issues.About The TeamOur team is dedicated to delivering exceptional customer experiences and developing strategies to reduce the frequency of escalations and enhance overall client...

Role OverviewThe Lead Generation Group is seeking an experienced Dispute Resolution Process Lead to manage and resolve escalated client complaints.ResponsibilitiesThe Dispute Resolution Process Lead will be responsible for:Developing and implementing strategies to reduce the frequency of escalationsCollaborating with other departments to drive continuous...

Escalations Manager LeadThe Lead Generation Group is seeking a highly skilled Escalations Specialist Lead to manage and resolve complex client complaints.This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.Key responsibilities include developing strategies to improve client satisfaction,...

Lead Resolution and Compliance Officer - Cape Town - Lead Generation GroupLead Generation Group Cape Town6 days agoJob title: Client Satisfaction LeadDescriptionLead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while...

About UsElectrum is a cutting-edge payments technology company that provides innovative payment processing solutions to businesses worldwide. Since 2012, we've been delivering trusted enterprise-grade payments solutions, establishing ourselves as a respected payments technology partner.We specialise in high-volume, low-value payment schemes and services that...

About the RoleWe are looking for a skilled First Line Resolution Agent to join our team. As a Customer Care Chat Agent, you will be responsible for providing excellent customer service through various channels, ensuring that customers receive prompt and accurate first line support.Key Responsibilities:Resolving Customer Queries: Resolve incoming customer...

Escalations Resolution Lead - Client Experience ImprovementWe are committed to delivering exceptional customer experiences at the Lead Generation Group. To achieve this vision, we seek an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role demands strong de-escalation techniques and conflict...

Escalations Specialist Lead - Job DescriptionThis role is part of the Lead Generation GroupAbout the RoleThe Escalations Specialist Lead will be responsible for managing and resolving escalated client complaints and issues.Developing and implementing strategies to reduce the frequency of escalationsWorking closely with other departments to identify root...

Complaint Management Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Escalations Specialist LeadDescriptionKey ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of...

Escalations Specialist Lead - Customer Experience RoleThe Lead Generation Group is dedicated to delivering exceptional customer experiences. To achieve this goal, we need an experienced Escalations Specialist Lead to manage and resolve escalated client complaints and issues.This role requires strong de-escalation techniques and conflict resolution skills, as...

Role SummaryThis is a 6-month fixed-term position for a Case Management Professional who will manage and resolve complaints in accordance with relevant laws, regulations, and company policies.Main Responsibilities:Manage and investigate complaints in accordance with relevant laws, regulations, and company policies.Ensure the timely and effective resolution...

Job DescriptionThe ideal candidate for this role will be responsible for managing and resolving complaints in accordance with relevant laws, regulations, and company policies.Key Responsibilities:Investigate complaints and ensure the timely and effective resolution of cases.Provide detailed reports on case progress, findings, and outcomes to senior...

The Collinson Group is a global leader in loyalty and benefits, dedicated to helping our clients acquire, retain, and optimize the value of their customer relationships.This position involves dealing with inbound claims calls, assessing claims, and providing efficient and friendly customer contact. Key responsibilities include processing claims based on...

Santam Insurance has a position available for a Claims Resolution Specialist who will be based in Cape Town.Job SummaryThe Claims Resolution Specialist is accountable for all direct interactions with clients. Processing of merit claims administration including coordinating and overseeing all actions on claims in this channel.Key ResponsibilitiesReceive claim...