Client Services Consultant

1 week ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time
Job Summary

We are seeking a highly skilled and motivated Client Services Consultant to join our Nedbank team. As a key member of our Call Centre team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities
  • Provide professional and efficient call services to optimize client experience and ensure continued relationships are created and maintained.
  • Adhere to daily schedules to meet targets and follow work plans.
  • Escalate unresolved queries to management by logging cases on the system.
  • Answer 90% of all calls within 60 seconds as per Service Level Agreements (SLA).
  • Generate lead targets by offering products to clients.
  • Prevent losses by being vigilant and ensuring all calls are logged correctly.
  • Contribute to a culture conducive to achieving transformation goals by participating in Nedbank Culture building initiatives.
  • Participate in corporate social responsibility initiatives to achieve key business strategies.
  • Identify and recommend opportunities to enhance processes, systems, and policies.
  • Stay up-to-date with legislation and industry changes that impact the role.
  • Understand and embrace the Nedbank vision and demonstrate values through interaction with the team and stakeholders.
  • Improve personal capability and stay abreast of developments in the field of expertise.
  • Ensure personal growth and effectiveness in performance of roles and responsibilities.
Requirements
  • Matric / Grade 12 / National Senior Certificate.
  • 3 years of Motor insurance / Personal lines / Vehicle Value added Products experience.
  • 1-3 years of Call Centre experience.
Preferred Qualifications

Certificate: Call Centre.

Essential Certifications

RE 5 Certificate (essential).

120 FAIS Credits (essential).

Technical / Professional Knowledge
  • Administrative procedures and systems.
  • Relevant regulatory knowledge.
  • Relevant software and systems knowledge.
  • Business writing skills.
  • Banking knowledge.
  • Banking procedures.
  • Cluster Specific Operational Knowledge.
  • Business principles.
  • Business terms and definitions.
  • Governance, Risk and Controls.
Behavioural Competencies
  • Building Customer Loyalty.
  • Communication.
  • Technical/Professional Knowledge and Skills.
  • Managing Work.
  • Adaptability.
  • Quality Orientation.
Preference

Preference will be given to candidates from underrepresented groups.

Please contact the Nedbank Recruiting Team at +27 860 555 566.



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