Client Services Consultant
1 week ago
We are seeking a highly skilled and motivated Client Services Consultant to join our Nedbank team. As a key member of our Call Centre team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.
Key Responsibilities- Provide professional and efficient call services to optimize client experience and ensure continued relationships are created and maintained.
- Adhere to daily schedules to meet targets and follow work plans.
- Escalate unresolved queries to management by logging cases on the system.
- Answer 90% of all calls within 60 seconds as per Service Level Agreements (SLA).
- Generate lead targets by offering products to clients.
- Prevent losses by being vigilant and ensuring all calls are logged correctly.
- Contribute to a culture conducive to achieving transformation goals by participating in Nedbank Culture building initiatives.
- Participate in corporate social responsibility initiatives to achieve key business strategies.
- Identify and recommend opportunities to enhance processes, systems, and policies.
- Stay up-to-date with legislation and industry changes that impact the role.
- Understand and embrace the Nedbank vision and demonstrate values through interaction with the team and stakeholders.
- Improve personal capability and stay abreast of developments in the field of expertise.
- Ensure personal growth and effectiveness in performance of roles and responsibilities.
- Matric / Grade 12 / National Senior Certificate.
- 3 years of Motor insurance / Personal lines / Vehicle Value added Products experience.
- 1-3 years of Call Centre experience.
Certificate: Call Centre.
Essential CertificationsRE 5 Certificate (essential).
120 FAIS Credits (essential).
Technical / Professional Knowledge- Administrative procedures and systems.
- Relevant regulatory knowledge.
- Relevant software and systems knowledge.
- Business writing skills.
- Banking knowledge.
- Banking procedures.
- Cluster Specific Operational Knowledge.
- Business principles.
- Business terms and definitions.
- Governance, Risk and Controls.
- Building Customer Loyalty.
- Communication.
- Technical/Professional Knowledge and Skills.
- Managing Work.
- Adaptability.
- Quality Orientation.
Preference will be given to candidates from underrepresented groups.
Please contact the Nedbank Recruiting Team at +27 860 555 566.
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