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Chief Client Services Officer

2 months ago

Durban, KwaZulu-Natal, South Africa Dimension Data Full time
Head of Client Services

We are seeking a seasoned professional to lead our Client Services team as the Head of Client Services. In this critical role, you will be responsible for driving client satisfaction, service delivery, and contract profitability for assigned client contracts.

As the Head of Client Services, you will collaborate closely with various central delivery functions to execute client delivery and operations. Reporting directly to the Head of Services, Southern Africa, you will play a key role in driving service delivery excellence and maintaining strong client relationships.

Key Responsibilities
  1. Lead and coach a team of Service Delivery Specialists to ensure seamless client service delivery.
  2. Develop and implement strategies to enhance client satisfaction and retention.
  3. Collaborate with stakeholders to drive service delivery excellence and identify opportunities for growth.
  4. Negotiate and resolve contractual issues to ensure mutually beneficial outcomes.
  5. Attract and retain top talent to drive business success.
Requirements
  1. Proven ability to establish strong relationships with stakeholders and clients.
  2. Excellent communication and collaboration skills to drive business outcomes.
  3. Strong business acumen and commercial skills to inform strategic decisions.
  4. Proven negotiation skills to drive mutually beneficial outcomes.
  5. Self-driven with a commitment to succeed in a fast-paced environment.
Experience and Education
  1. Demonstrated client engagement experience at a senior level.
  2. Experience in Managed Services and/or Support Services environment.
  3. Experience managing a service delivery team to drive business success.
  4. Bachelor's or equivalent degree in a relevant field.
  5. ITIL certification to drive service delivery excellence.